USER AGREEMENT TERMS AND CONDITIONS
The Client, by placing an order via online, email or phone, agrees that they accept the conditions of the rental agreement.
DEPOSIT AND BOOKING: A $50 non-refundable deposit will be required at the time of booking in order to reserve your party date and theme, payable by PayPal, Venmo, Zelle or cash. The deposit will go towards the total rental cost of your party. Additionally, a refundable damage deposit of $100 is due at the time of booking. If not received within 24 hours of your booking, your date and theme will be released. If booking online, the deposit will be required immediately and must be paid via PayPal. The remaining rental balance will be due 3 days prior to delivery unless told otherwise. Final payments not received by this time will result in the cancellation of your party with no exception.
The damage deposit will be held to cover any potential damage or additional cleaning. It will be returned in part/full dependent on a check of all equipment at collection.
We must receive confirmation of the final number for your sleepover party and add-on choices no later than 7 days prior to the date of the party. If the Client chooses to downgrade the party after this time, the original booking price will still apply with no refund.
All bookings are for a one overnight hire period unless discussed and agreed otherwise.
All prices are subject to change, however prices quoted at the time of booking will always be honored.
CANCELLATION: Cancellations can be made 7 days prior to the scheduled party date. The $50 deposit is non-refundable, but may be applied towards the cost of another party if held within 90 days of the original party date. If you choose to cancel our services for any reason, your deposit will be forfeited.
Happy Moon Party Design reserves the right to cancel your party booking at any time, for any reason. We will always try to give as much notice as possible. Upon any such cancellation we will refund the Client any monies paid in respect of the party booking, within 30 days, should any refund be due. Happy Moon Party Design will not be liable to pay any compensation to the Client or any other person for any loss, damage or expenditure arising directly or indirectly from the cancellation. Happy Moon Party Design reserves the right to terminate the booking without notice if there is a breach of these conditions.
FINAL PAYMENT: All outstanding balances are due 3 days prior to delivery, payable by PayPal or cash. The remaining balance is based on the agreed upon number of guests and any additional items.
FORMS OF PAYMENT: We accept PayPal and cash.
INSURANCE: Insurance is the Client’s responsibility during the rental period. Happy Moon Party Design is not liable for any accidents that occur during said rental period. The Client accepts all liability when renting from Happy Moon Party Design. The Client is responsible for the security of the equipment at all times during the rental period. Any lost, broken, damaged or destroyed equipment will be charged to the Client at full replacement value.
LIABILITY TO THIRD PARTIES: We strictly provide entertainment. Please be aware that children need to be supervised. Happy Moon Party Design will not be liable for any claim for personal injury, death, loss or damage to the property however caused. Happy Moon Party Design has the final decision in all matters relating to these Terms & Conditions.
DELIVERY AND SET UP: Delivery, assembly, styling, collection and general laundering are included in the hire cost unless stated otherwise.
Prices include delivery to Melbourne, Florida. An additional travel charge will be added to deliveries outside of these areas.
A 2 hour window for arrival will be given the day of delivery. The Client is responsible for being present to accept delivery of the equipment. The Client is responsible for any loss or damage incurred if He/She arranges equipment to be delivered without being present or without an authorized agent present i.e. The Client is responsible for losses or damage resulting from equipment being delivered to an unattended premises or location as requested by the Client.
The time required for complete set up is approximately 2-6 hours, but may take more or less depending on the number of teepees and add-ons ordered. An additional hour will be required for each balloon garland requested. We ask that no children or guests are in the party area during set up in order to avoid a time delay.
*All floor areas must be clean from dirt, dust & furniture before setup begins.
COLLECTION: We will arrive the day after the party, at a previously agreed up time, to breakdown and collect items.
A walk-through will be performed with the Client prior to breakdown to confirm there are no damages or issues.
DAMAGES: General cleaning of all items are included in the hire price.
The Client will be responsible for the cost of replacing any Happy Moon Party Design’s equipment damaged due to mistreatment while at the Client’s premises. This includes breakages of teepees frames/lights/breakfast trays, tears/holes in the teepee fabric/pillows/linens/stuffies/air mattresses, or extra cleaning needed due to stains.
If any item is damaged or stained, charges will be deducted from the damage deposit in order to replace the item including staff time. If the cost of damages exceeds the amount of the damage deposit, an invoice will be sent to the Client and must be paid by the Client within 24 hours.
Happy Moon Party Design’s items exposed to cigarette smoke will incur an additional $100 cleaning fee.
It is the responsibility of the Client to take duty of care and always supervise children with the hire equipment. Diligence must be taken with younger children on the Client’s premises as Happy Moon Party Design’s hire equipment is not recommended for children under the age of 5.
Assembly/Disassembly is the responsibility of Happy Moon Party Design’s staff. Please allow our staff to set up and pack up all items for your safety and to reduce the risk of damage.